Special Services

When you or a family member are admitted to Box Butte General Hospital either as in-patient or out-patient, our Special Services personnel are ready and willing to make every effort to make sure the experience is as painless and stress-free as possible.

Special Services assists patients and families in navigating the health care system. When patients are admitted to the hospital, Special Services provides insurance companies with the clinical information they need, and negotiates the inpatient and skilled hospital days needed for recovery.  Special Services work in collaboration with medical providers, nursing and rehabilitation, as well as with social workers and discharge planners from other health care institutions and agencies, to develop discharge plans with patients and their families and to make arrangements for post-hospital care.

Supporting patients and family in crisis, as well as making sure families have their basic needs met while they are here, is an important part of the hospital's Special Services program. This may include arrangements for:

• Food
• Lodging
• Transportation
• Spiritual support
• Other needs

To help facilitate such arrangements, Special Services maintains a list of community social services, healthcare and legal resources for the community. Special Services is often the intermediary between the hospital and law enforcement.

For more information about this vital service, please feel free to contact Special Services Director Mary Mockerman, RN, CSW, 308.761.3368. If there is no answer, please be sure to leave a voice message.